3POWERS Web Solutions

ý General

1. What is a Web service?
Many people and companies have debated the exact definition of Web services. At a minimum, however, a Web service is any piece of software that makes itself available over the Internet and used for business, education, entertainment or any other goals including those supporting tools such as Design, Development, Hosting, ...etc.

2. I keep reading about Web services, but I have never actually seen one. Can you show me a real Web service in action?
If you want a more intuitive feel for Web services, try out the IBM Web Services Browser, available on the IBM Alphaworks site. The browser provides a series of Web services demonstrations. Behind the scenes, it ties together SOAP, WSDL, and UDDI to provide a simple plug-and-play interface for finding and invoking Web services. For example, you can find a stock-quote service, a traffic-report service, and a weather service. Each service is independent, and you can stack services like building blocks. You can, therefore, create a single page that displays multiple services--where the end result looks like a stripped-down version of my.yahoo or my.excite.

3. Do I have access to the tech support center 24 hours 7 days a week?
Yes our technical support center is open 24 hours 7 days a week to provide service for our customer round the clock. You can receive Live Chat, Phone, and Help desk service from our 24 / 7 available customer support team for immediate problem resolution.

4. How long does it take for my account to be setup after signing up?
Your account will be setup immediately after sign-up. You will receive an account information email within 48 hours after signing-up. Should you not receive an initial email from us immediately after you sign up you need to contact us.

5. What is the difference between Linux and Windows accounts?
Deciding which plan and platform is right for you is often a difficult decision. We hope this explanation can help you in choosing the correct hosting platform for your website. We offer a choice between Windows-based and Linux-based web hosting platforms. While both are very reliable and widely used platforms, each has their specific advantages.

Windows hosting is often mistaken as a "must pick" only because the operating system you are running may be Windows. In fact, the majority of all websites on the Internet are hosted on the Linux platform, so most websites you have been visiting are likely to be hosted on Linux servers.

If you have Windows on your computer, you can still manage a website hosted on a Linux platform and also browse any website hosted on a Linux platform. You only need Windows-based hosting if you need Microsoft-specific applications, such as ASP, ASP.Net, MSSQL Server or MS Access databases.

6. What is FTP?
FTP means File Transfer Protocol and is an internet protocol with which you can transfer files over the Internet. It is fast, reliable, convenient and secure.

ý Services and Features

1. Do you support ASP?
ASP and ASP.NET are fully supported on any of our Windows hosting platforms.

2. Do you support PHP?
We support PHP 4, a scripting language similar to HTML. Using PHP, you can track and authenticate users, serve up XML pages, add additional functionality to forms, and much more. This feature is supported by all Linux and Windows hosting solutions.

3. Do you offer web designing, custom development, maintenance and programming services?
Sure, We are able to offer these services with integrable solutions.

4. Do you offer web mail?
Yes, you will be able to access your email from the web from any remote location that has a connection to the Internet. We offer pre-installed webmail facility, which can be accessed at http://mail.yourdomain.com. Alternatively, your hosting plan allows you to install a huge variety of customized webmail applications.

5. Do you support FrontPage and can I use it to upload to your servers?
We support Frontpage 2003, Frontpage 2002, Frontpage 98 and Frontpage 97.

ý Hosting

1. Do you allow hosting of adult websites?
We do not tolerate any kind of adult material on our servers.

2. Do you offer dialup internet services and virtual private network access?
3powers Hosting is not an Internet Service Provider (ISP) and does not offer dial-up service. This means you cannot dial into our servers via a modem or connect via Virtual Private Network and get on the Internet that way. This service is provided by commercial outlets such as AOL, Prodigy or EarthLink. We will be happy to refer you to a dial-up ISP if you need assistance. You must have Internet access if you wish to retrieve your Email or work on your web site.

ý Web Domain & Sub-Domain

1. Who owns domains registered with 3powers for paid and free?
All domains registered with 3powers, as paid or free, belongs to the customer. You can fully manage your domain or transfer your domains registration away at anytime.

2. What is the difference between a domain and a sub domain?
The difference between a sub domain and a domain name can be explained easily.

While a domain name is a full website address, totally independent of other domain names, a sub domain depends on a domain name. If for example "yourdomain.com" is your domain name, then http://yourdomain.com and http://www.yourdomain.com would be your domain name's address. A sub domain name would be a name *under* your domain name, something like "subdomain.yourdomain.com". Its address would then be: http://subdomain.yourdomain.com and http://www.subdomain.yourdomain.com. It can say anything you want instead of "sub domain" and the nice thing is that unlike a full domain name, a sub domain does not need to be registered - we will register it for you.

3. Can I have a subdomain such as "anything.mydomain.com"?
Yes, you will be able to have your own sub domain, such as anything.mydomainname.com. A sub domain is basically a subdirectory or folder created inside your FTP area which is a fully operating Web site. The main benefit of a sub domain is that it doesn't require domain name registration and fees that are associated with a full domain name.

4. Can you register domains?
Yes, of course! We can register any available .com, .org or .net, etc domain name.

Please note that you cannot transfer existing domain registrations to us, but, you can host existing domain names with us. To accomplish this all you must do is change the nameservers of your domain name. If you'd like assistance with this feel free to contact our technical support and we will be glad to help you arranging the nameserver changes (if technically possible).

ý Managing your web-site

1. How long will it take to develop our site?
Every project we undertake is different in terms of the resources involved and hence the time required for each project. Here is a quick guide, where all times stated assume customers provision of all site content in advance of project start date.

Small Business Web Site: 1-3 weeks
eCommerce shopping site, CMS or Database Driven Application: 4-8 weeks (ongoing for 3powers customers)
Web Partnering Projects (ongoing)

Please contact us for a brief consultation.

2. What web address could/should we have?
Assuming your required name is not already taken, you can choose any suitable name(s). Your domain name should contain only letters, numbers or dashes [-], no spaces, periods [.] or other punctuation.

If your require advice, why not let us help you choose..

3. Our domain or web-site is with another company. Can we transfer it to 3powers?
Yes, this is charged at a fee of $15.00.

4. Will you place adverts or banners on our site?
No, we do not use our clients sites to endorse any products or services of related or partnering organizations unless they request this. We are happy to assist our clients to include content related to other organizations on the web as required

5. How can we keep it up to date?
Site maintenance can be carried out on an agreed basis under our Support & Maintenance Agreement . Alternatively, in-house training is provided for staff in the necessary tools for maintenance and content management.

ý Online Marketing

1. Will you place adverts or banners on our site?
No, we do not use our clients sites to endorse any products or services of related or partnering organizations unless they request this. We are happy to assist our clients to include content related to other organizations on the web as required.